Privacy Policy

1. Introduction

caniscan (“we,” “us”) provides an AI-powered canine gait-analysis platform. This policy explains what we collect, why, and the choices you have. caniscan is a screening tool, not a diagnostic device.

By using caniscan you agree to the practices described here. [Placeholder — confirm scope and governing entity with counsel.]

2. Information we collect

We collect information you provide and data generated when you use the service:

• Video scans you upload and the pose keypoints and metrics derived from them
• Account information (name, email, password hash) and dog profile details you enter
• Billing information processed by our payment provider (we do not store full card numbers)
• Usage and device data, including logs, app version and approximate region

3. How we use information

We use your information to operate and improve the service — generating mobility reports, maintaining your account, processing payments and providing support.

• To run gait analysis and produce your reports
• To maintain scan history and trend tracking
• To communicate about your account and respond to requests
• To improve model and product quality, using de-identified data where feasible [confirm scope with counsel]

4. Third parties & sharing

We share data only as needed to run the service. Billing is handled by Paddle, which acts as Merchant of Record for purchases. We may use infrastructure and analytics providers under contract.

If you choose to share a report with your veterinarian, that report is disclosed to recipients you select. We do not sell personal information. [Enumerate sub-processors with counsel.]

5. Your rights (GDPR / CCPA)

Depending on where you live, you may have rights to access, export, correct or delete your personal data, and to object to or restrict certain processing.

• Request a copy or export of your data
• Request deletion of your account and associated scans
• Withdraw consent where processing is consent-based
• Exercise these rights via your account settings or by contacting us

6. Data retention & security

We retain scans and reports while your account is active and for a limited period afterward, unless you request earlier deletion. We apply technical and organizational safeguards appropriate to the data. [Specify retention windows with counsel.]

7. Children

caniscan is not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.

8. Changes & contact

We may update this policy and will revise the “last updated” date above. Material changes will be communicated as required. Questions about privacy can be sent to privacy@caniscan.com.