Contact

Two ways to reach us

Owner support and enterprise partnerships are handled by different teams. Pick the path that fits so your message lands in the right place.

General support

Questions about a scan, your account, or billing? Start with the help resources, or email our support team directly.

Enterprise & partnerships

Clinic groups and pet-insurance carriers exploring the Partner API, white-label reports or volume pricing — use the form, or email sales directly.

Send us a message

We typically reply within two business days.

caniscan is a screening tool only — not a diagnostic device. For a medical emergency with your pet, contact your veterinarian.